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Logistics/Customer Support Representative

Location : Englewood, CO
Job Type : Contract
Reference Code : 84347
Hours : Full Time
Required Years of Experience : 1-2
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No

Job Description :

Our client is looking for some dynamic Logistics/Customer Support professionals to join their  team in Englewood, CO!


This contract position is currently budgeted at 6 months with the potential for contract extension or a permanent hire based on performance and offers a pay rate of $21/hour.



The Logistics Representative ensures delivery of excellent customer service through accurate and fast processing of orders; they provide logistics support for domestic and international movement of recycled materials. They are the first point of customer contact for general inquiries; they will build and maintain business relationship with clients and suppliers by providing prompt and accurate service.


Responsibilities include but are not limited to:

  • Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.

  • Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers.

  • Monitor and maintain shipment status via computer system.

  • Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.

  • Develop interactive relationships with vendors, customers and outside freight carriers.

  • Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills.

  • Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary.

  • Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.


Required Qualifications :


  • High School Diploma or GED (accredited).

  • Two or more years previous experience in a customer service role.

  • Basic computer skills, specifically with Microsoft Excel



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* Your eligibility for benefits depends upon your placement, hours billed and length of service. Your recruiter can identify the programs for which you are eligible. The Company reserves the right to modify or eliminate any of its non-legally mandated benefits at any time.