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Customer Service Representative

Location : Kathleen, GA
Job Type : Contract
Reference Code : 86561
Hours : Full Time
Required Years of Experience : 1-2
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No

Job Description :

Our client is looking for some dynamic customer support professionals to join their call center team in Kathleen, GA!


 


This contract position offers a pay rate of $18/hour.


 


Summary




The Customer Service Rep (CSR) receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. The CSR actively collaborates with the customer service team to meet overall call center objectives and provide customer service that exceeds our customers’ expectations.


 


Typical duties of a CSR include, but are not limited to:



  • Communicates concise and accurate information.

  • Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.

  • Confirms understanding of customer needs, issues, and requests.

  • Escalates more complex issues to appropriate level.

  • Closes all cases for Welcome Packet, Initial Setup, Promised First Pickup,

  • Increase/Decrease; Follow Up calls for Commercial/Residential/Rolloff customers.

  • Handle all local donation and setup customers with appropriate documentation for managing donated services.

  • Handle all incoming customer service issues (new starts, changes, deliveries, removals, billing problems, rolloff orders, commercial orders, cancellations).

  • Receives cash payments and prepare deposits for bank.

  • Uses authorized system to gather information, provide information, and/or update customer records.

  • Pulls queries for new setups, service changes and cancels for commercial/residential/rolloff customers.

  • Corrects errors for setups and service changes as needed.

  • Adheres to service and operational standards including quality, productivity, Service Machine, safety and timeliness goals.

  • Completes cross training with Operations, Sales and Billing.


Required Qualifications :

Qualifications



  • Excellent verbal, written and analytical skills

  • Computer skills – MS Office

  • Typing Skills

  • Professional phone etiquette

  • Ability to multi task.

  • Ability to react well under pressure and treats others with respect

  • Identifies and resolves problems in a timely manner

  • Prioritizes and plans work activities

  • Focuses on solving conflicts and listening to others without interrupting

  • Is consistently at work and on time

  • Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards.

  • Balances team and individual responsibilities and helps build a positive team spirit

  • Adapts and able to deal with frequent changes in the work environment

  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

  • Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.


 For immediate review please send a copy of your resume to Ken Markiewicz at Kmarkiewicz@xfiregroup.com


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* Your eligibility for benefits depends upon your placement, hours billed and length of service. Your recruiter can identify the programs for which you are eligible. The Company reserves the right to modify or eliminate any of its non-legally mandated benefits at any time.