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Customer Service Representative II
Location :
Detroit, MI
Job Type :
Contract
Reference Code :
1797
Hours :
Full Time
Required Years of Experience :
2+
Required Education :
HS diploma or equivalent.
Travel :
No
Relocation :
No
Job Description :
Our client, a major utility company, is looking for some contract Customer Service Representatives to assist with customer account inquiries in the Metro Detroit area.
This is a long-term contract position (possibility of extension or direct hire for the right candidate) with a starting pay rate of $19.00/hour (benefits are available).
Position is a hybrid role (selected candidate must work up to 3 days/week in the office).
The Customer Service Representative:
- Responds to customer verbal and/or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
- May help train entry level customer service specialists.
Required Qualifications :
Qualifications
- High school diploma/GED required
- Excellent customer service skills; 2 or more years of experience in a Customer Service/Account Support environment required
- Must be able to utilize Outlook, MS Office (Word, Excel, PowerPoint, Smart Sheet)
- Minimum typing speed of 45 WPM
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