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Customer Service Rep II

Location : Detroit, MI
Job Type : Contract
Reference Code : 1359
Hours : Full Time
Required Years of Experience : 1-2
Required Education : HS diploma or equivalent.
Travel : No
Relocation : No

Job Description :
Overview

 

Our client is looking for an energetic, organized contract Customer Service Rep (CSR) to work in their outbound call center assisting customers with a goal of ensuring a positive customer experience. This is fast-paced work requiring a meticulous approach and excellent customer service skills. 

Pay Rate: $11.75/Hour

Responsibilities and Duties 



  • Responds to customer verbal and/or written inquiries.

  • Records details about customer inquiries.

  • Assists, coordinates, and expedites customer inquiries to other departments for resolution.

  • May help train entry level customer service specialists.




Required Qualifications :
 Qualifications 


  • HS Diploma or Equivalent Required

  • Minimum of 1 year working in an outbound call center in a customer support role is Required

  • Ability to learn about a variety of products and to understand service systems and legal compliance regulations is Required.

  • Minimum typing speed of 45 WPM preferred.

  • Must have good interpersonal and communication skills, good analytical ability.

  • Excellent attendance and punctuality is required




 


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* Your eligibility for benefits depends upon your placement, hours billed and length of service. Your recruiter can identify the programs for which you are eligible. The Company reserves the right to modify or eliminate any of its non-legally mandated benefits at any time.